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Help File
Please read this page carefully...
Attention Mac OS X users
Browser(s) to use
What you need
Firewall users
Cookies
Ad Prevention Software
AOL users
Movies won't play
Windows XP firewall
Internet Explorer 6 security
Clearing your cache
Windows XP Service Pack 2
E-mail support
Attention Mac OS X users:
It seems that the latest update for Quicktime (version 7 for Mac) has a new conflict with older compilations for Quicktime in the Safari browser. For the moment please use another browser (Internet Explorer or Fire Fox) and you should be able to access the video clips. We will be looking into this development and talking to the Quicktime developers, and hopefully should have a solution soon.
If you continue to have problems using another browser please let us know.
Browser(s) to use:
PC Users: Internet Explorer 5.5 or higher OR Netscape 4.79 or higher
Macintosh Users: Use Internet Explorer 5.0 or higher. Recent testing has shown the Macintosh OS to be fully compatible with GayMen.com. If you have troubles accessing GayMen.com with Internet Explorer, please use Netscape 4.5 or higher.
What you need:
Latest version of QuickTime.
Please do not use any other video players as the movies are designed to run in QuickTime only.
Note: Do not assume you have the latest version of QuickTime. Check for updates on the
QuickTime websites, or follow the directions below.
To auto-detect if you are using the latest version of QuickTime, follow these simple steps:
a.) Open your QuickTime player.
b.) Click Edit > Preferences > Quicktime Preferences.
c.) Select "Update Check" in the list of settings.
d.) Check the box labeled "Check for Updates Automatically".
e.) Close QuickTime and restart the player.
Firewall Users:
For best results, please completely disable your Firewall before trying to use our services.
Cookies
Be certain that you have your COOKIES TURNED ON and set to "ACCEPT COOKIES".
Ad Prevention Software (Pop-up Blockers):
Completely disable any ad prevention software before you enter GayMen.com. Ad prevention
software may block access!
AOL Users:
GayMen.com has been fully tested and is compatible with AOL. While our service will work
with the AOL browser, we strongly recommend using the latest version of
Internet Explorer
for a more trouble-free experience.
AOL Users: If you wish to use Internet Explorer to view GayMen.com, all you have to do
is log into AOL, minimize AOL, and then launch Internet Explorer.
Movies Won't Play:
If you find that movies will not play or do not have sound, clear your browser's cache.
a.) On the top portion of Internet Explorer, click the Tools menu label.
b.) Select Internet Options then click the button labeled "Delete Files...".
c.) Check the box labeled "Delete all offline content", then click OK.
Depending on how many files you have stored in your cache, it may take up to a few minutes to clear.
Disabling Windows XP Firewall
You may experience problems accessing our services using
Windows XP. There are some simple steps you can follow to
possibly correct this:
Please ensure that you do not have your Windows XP Personal
Firewall running when accessing our services.
Windows XP Firewall Solution:
a.) Temporarily disable Windows XP's software firewall.
b.) Click on start menu > settings > control panel > Then double click
on the Network Connections Icon.
c.) Right click on your default connection and choose properties.
d.) Select the advanced tab and uncheck the Internet Connection Firewall box.
NOTE: You will have to quit your connection to the internet and log back in for the settings
to take effect.
Internet Explorer 6 Security Settings
Set Internet Explorer Security to Default
a.) Temporarily place your security setting for IE on default.
Open IE and click on Tools.
b.) Click on Internet Options.
c.) Next, click the Security tab and click on default level if it is clickable.
If it is not clickable do not worry about it.
d.) In the Internet Options window click on the Privacy tab. Make
sure you are set to default. Click OK or Accept/OK until you are out of the
windows. Close Internet Explorer and re-start it. Now try to log in again.
Clearing Your Web Browser's Cache
NETSCAPE CACHE:
a.) Open Netscape. Click on Edit
b.) Then click on Preferences in the drop-down menu.
c.) Look down the list on the left and click on the + sign beside Advanced
in order to expand the file list, and then click on Cache.
d.) Click on the Clear Disk Cache button and click OK, when asked to "Continue?".
Repeat this process for the Clear Memory Cache button as well.
e.) Once you have completed both steps click OK to return to the Netscape browser window.
INTERNET EXPLORER CACHE:
a.) In Internet Explorer, go to the Tools menu.
b.) And click on Internet Options.
c.) In the new window that opens up, click on Delete Files... button.
d.) Check off the Delete all offline content box, then click OK.
This process may take some time and your computer may APPEAR to stop functioning.
Please wait at least 5 minutes before canceling this process, as sometimes these
files are very large.
e.) When the hourglass changes back into your mouse pointer, click OK to exit the window.
f.) Please do not use the Delete Cookies button, as this may deny you access to
the site afterwards.
g.) Close all open browser windows (even if only minimized), then re-launch Internet Explorer.
Windows XP Service Pack 2:
The latest Critical Update from Microsoft for Windows XP (Service Pack 2) has been causing
several problems with members' computer configurations.
If you have been experiencing problems accessing sites and links that you were able to access
before the update, here are some tips that may help you.
a.) Disable the Internet Explorer Pop-up Blocker: Launch Internet Explorer.
From the Tools pull-down menu Select Pop-up Blocker and then select Turn Off.
b.) Ensure that the browser's Java setting and Microsoft VM are enabled.
From the Tools drop-down menu select Internet Options, then click on the Advanced tab in
the Internet Options Window.
c.) Scroll down to the Java (Sun) setting and check the Use Java 2v1.4.0_03 for <applet>
button. In the Microsoft VM settings right below check the boxes for Java console enables, Java
logging enabled and JIT compiler for virtual machine enabled.
Once you have these all checked click OK, then close all of your web browser windows and
restart your computer for the new settings to take effect.
You should now be able to access all the feeds as before the Service Pack 2 update.
E-Mail Support
If you continue to have problems and have followed the above help information, please
e-mail us, we'll be happy to help you.
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